Elderbridge Limited
Financial Ombudsman decision DRN-1637471 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Oct 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Credit file reporting, Support for vulnerable customers
In the Ombudsman’s words
Mrs M asks that Elderbridge applies a lower interest rate retrospectivelyInterest and rates
remove information from her credit filesCredit file reporting
Mrs M complains that Elderbridge Limited didn’t offer support despite knowing about her difficult circumstancesSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1637471.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.