Santander UK Plc
Financial Ombudsman decision DRN-1632174 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Sat Jul 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Mr P complains that Santander UK Plc closed his current account after assuring him it wouldn’t do so.Account closed or refused
Santander accepted our investigator’s view that it had given Mr P an indication that his account wouldn’t be closed during his discussion on 14 October 2019. It agreed Mr P had received incorrect information and poor service.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1632174.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.