Clydesdale Bank Plc
Financial Ombudsman decision DRN-1628444 Upheld
Upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Tue May 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Clydesdale wasn’t responsible for this and Mr M was able to secure the tickets by other means, but had Mr M known about the problem this additional stress would have been avoided.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1628444.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.