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Creation Consumer Finance Limited
Financial Ombudsman decision DRN-1625482 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Nov 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
the full amount of interest has been chargedCharges and fees
Mr A complains that Creation Consumer Finance Ltd didn’t send him a statement to tell him when his Buy Now Pay Later (BNPL) interest free period was ending.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1625482.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.