Nationwide Building Society

Financial Ombudsman decision DRN-1622100 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Wed Nov 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr D’s complains that Nationwide Building Society (Nationwide) didn’t handle his chargeback request properly.Card dispute or chargeback

Nationwide accepted they had given Mr D contradictory information but explained that they had required more information to give the dispute they were going to raise the best chance of success. But because of the poor service, they credited his account with £50 in compensation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1622100.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.