TSB Bank plc

Financial Ombudsman decision DRN-1619251 Not upheld

Not upheldoutcome, as published by the Ombudsman

£374redress stated in the decision

Thu Dec 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Miss K complains that her mortgage with TSB Bank Plc incorrectly fell into arrearsTreatment in financial difficulty

Miss K complains that her mortgage with TSB Bank Plc incorrectly fell into arrears because it provided misleading information about a payment due date.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1619251.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.