Firms › Shop Direct Financial Services Limited ›
Shop Direct Financial Services Limited
Financial Ombudsman decision DRN-1617587 Upheld
Upheldoutcome, as published by the Ombudsman
£299redress stated in the decision
Wed Apr 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Service failure
In the Ombudsman’s words
Mrs O is unhappy Shop Direct Finance Company Limited are charging interest on her account.Interest and rates
Shop Direct had asked Mrs O for the incorrect payment in April 2019Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1617587.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.