Bank of Scotland Plc

Financial Ombudsman decision DRN-1613779 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

The relevant rules say that Halifax must treat borrowers who are in arrears fairly.Treatment in financial difficulty

Mr S complains that Bank of Scotland Plc (trading as Halifax) hasn’t treated him fairly during a period of vulnerability and financial difficulty.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1613779.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.