Barclays Bank UK PLC

Financial Ombudsman decision DRN-1608591 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Bereavement and power of attorney

In the Ombudsman’s words

Mr B’s complaint is about Barclays Bank UK PLC and its administration of his mortgage.Mortgage administration

Barclays sent correspondence and cheque books showing his wife’s maiden name despite being notified of the change of name in 2017 and her death.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1608591.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.