MONEYBARN NO.1 LIMITED

Financial Ombudsman decision DRN-1608469 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Moneybarn, having initially agreed to lend Miss H money for the purchase of a car, then decided not to do so.Irresponsible lending

Miss H is unhappy with how she was treated by Moneybarn after 30 July 2019, the date that in my view Moneybarn was first made aware of her mental health issues.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1608469.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.