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Nationwide Building Society
Financial Ombudsman decision DRN-1605834 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Tue Dec 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
The complaint Mr and Mrs B are unhappy with how Nationwide Building Society dealt with their application for additional borrowing on their mortgage.Mortgage administration
They complained about the service Nationwide had given them during their application.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1605834.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.