Nationwide Building Society

Financial Ombudsman decision DRN-1602487 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Jul 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Support for vulnerable customers

In the Ombudsman’s words

allowing an unknown third party to withdraw £1,900 from two accounts they holdUnauthorised transaction

Mrs L was also pregnant at the time of the incident and suffers from depression and anxietySupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1602487.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.