Nationwide Building Society

Financial Ombudsman decision DRN-1601431 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,861redress stated in the decision

Tue Dec 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

The complaint Mr and Mrs B complain about the poor service they received from Nationwide Building Society when they applied to port their existing mortgage product and apply for a 'Help to Buy' loan.Mortgage administration

It is not in dispute that the service they received from Nationwide was below the standard they could reasonably have expected.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1601431.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.