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Nationwide Building Society
Financial Ombudsman decision DRN-1595335 Not upheld
Not upheldoutcome, as published by the Ombudsman
£179redress stated in the decision
Thu Dec 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Nationwide Building Society increased the monthly payments on her mortgage after she used her overpayment balance to allow her to not make the payment due in July 2019.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1595335.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.