Nationwide Building Society

Financial Ombudsman decision DRN-1591247 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Apr 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

Nationwide made a decision to close two of Ms H’s accountsAccount closed or refused

Nationwide have been aware of Ms H’s disability for some timeSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1591247.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.