Capital One (Europe) plc

Financial Ombudsman decision DRN-1590184 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Jun 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr A complains that Capital One (Europe) plc won’t refund disputed cash withdrawals made from his account.Card dispute or chargeback

Mr A’s also unhappy with the service Capital One provided when he raised the disputed withdrawals – in particular he had to speak to a number of different members of staff regarding his situation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1590184.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.