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Creation Financial Services Limited
Financial Ombudsman decision DRN-1577168 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Jul 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Mr M’s wife tried to pay for a weekly grocery shop using the credit card, but it was declined.Funds blocked or frozen
when Creation responded to the complaint they provided incorrect and unclear information.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1577168.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.