Starling Bank Limited

Financial Ombudsman decision DRN-1571481 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

Starling had concerns over the activity on the account, so took steps to close it immediately and register a CIFAS against him.Account closed or refused

Mr G is unhappy Starling Bank Limited registered a CIFAS against him after fraud was committed on his account that he says he wasn’t aware of.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1571481.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.