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Volkswagen Financial Services (UK) Limited
Financial Ombudsman decision DRN-1568698 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
it charged her an administration fee of £25Charges and fees
Ms E didn’t agree and said the investigator had been wrong to say the fine would have been increased if am appeal had failed.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1568698.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.