National Westminster Bank Plc

Financial Ombudsman decision DRN-1564472 Not upheld

Not upheldoutcome, as published by the Ombudsman

£20redress stated in the decision

Tue Aug 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

The complaint Mr and Mrs B complain that National Westminster Bank plc has decided to stop providing debit cards on their savings accounts.Account closed or refused

It isn’t in dispute that Mr and Mrs B’s debit cards expired in May 2019. They didn’t find out that these would not be replaced until they called NatWest in July 2019. And they didn’t receive a letter confirming this until August 2019Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1564472.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.