Barclays Bank UK PLC

Financial Ombudsman decision DRN-1556154 Not upheld

Not upheldoutcome, as published by the Ombudsman

£450redress stated in the decision

Mon Jul 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

removed him from a joint account without his permissionAccount closed or refused

Barclays has acknowledged that there were delays in it addressing the matter, and that it provided a poor service to Mr WService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1556154.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.