Marq Millions Limited

Financial Ombudsman decision DRN-1555961 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

Mr S has complained that Marq Millions Limited, trading as Arro Money (“Arro”), shouldn’t have unblocked his bank account, after it blocked it because of his spending on gambling websites.Account closed or refused

Mr S’s father complained on Mr S’s behalf to this service in August 2019. He said Mr S has documented mental health issues and a gambling addiction is part of that.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1555961.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.