TSB Bank plc

Financial Ombudsman decision DRN-1554027 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Feb 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

consider whether TSB acted positively and sympathetically when Mr T made it aware he was experiencing financial hardshipTreatment in financial difficulty

at times fees and charges were applied. TSB was entitled to apply charges as long as they were applied in line with the terms and conditions of the account.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1554027.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.