Barclays Bank UK PLC

Financial Ombudsman decision DRN-1544951 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Jul 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration

In the Ombudsman’s words

Barclays had made an error: it applied the three additional payments (totalling £3,800) plus Mr P and Miss M’s most recent monthly payment (about £700) as a part redemption.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1544951.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.