Social Money Limited

Financial Ombudsman decision DRN-1543115 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mrs B says they want to understand the default interest, default fees and other fees applied to the loan.Charges and fees

The complaint Mr B and Mrs B brought to us was about the lack of communication from BridgeCrowd, which they say led to them not repaying the loan on its due date.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1543115.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.