Elderbridge Limited
Financial Ombudsman decision DRN-1535574 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Oct 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
Mr C didn’t think interest should be charged on arrears.Interest and rates
Elderbridge didn’t provide a final response letter within eight weeks of the complaint being raised.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1535574.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.