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RBS Collective Investment Funds Limited
Financial Ombudsman decision DRN-1521106 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1redress stated in the decision
Thu Apr 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty
In the Ombudsman’s words
Mrs M talked in her response to the investigator about how the balance came about and about how RBS dealt with her while she was in financial difficulties.Treatment in financial difficulty
Rules cited
FCA BCOBS (Banking Conduct of Business)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1521106.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.