Lloyds Bank PLC

Financial Ombudsman decision DRN-1514467 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Aug 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

The complaint Mr A complains about delays and the service he received when they visited a branch of Lloyds Bank PLC to pay off their mortgage.Mortgage administration

Lloyds has upheld Mr A’s complaint and it accepts that the transfer instruction took too long to complete.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1514467.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.