V12 Retail Finance Limited

Financial Ombudsman decision DRN-1500316 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Mr M complains about the interest rate that he’s being charged under a fixed sum loan agreementInterest and rates

that it didn’t send him the loan agreement and that he didn’t receive other documents that it sent to himMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1500316.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.