Barclays Bank UK PLC

Financial Ombudsman decision DRN-1489529 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Jul 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

Mrs S had an Everyday Saver account with Barclays and in July 2019 it wrote to her advising that as the account had not been used for some time she should take certain steps to avoid it being closed automatically in October 2019.Account closed or refused

Mrs S went into branch in August 2019 in order to transfer the funds to a new account, but was unable to because she did not have the right identification. In particular, she did not have any photo ID.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1489529.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.