Platform Home Loans Ltd

Financial Ombudsman decision DRN-1473434 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Jun 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

So I think Platform was correct to tell him that his credit file could be affected if payments are missed.Credit file reporting

Platform gave Mr B incorrect information when he first contacted it about his ex-wife making payments. It was several months before this was corrected.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1473434.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.