HSBC UK Bank Plc
Financial Ombudsman decision DRN-1473417 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Aug 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
HSBC UK Bank PLC restricted her use of her credit and debit cardFunds blocked or frozen
Miss M complains that HSBC UK Bank PLC restricted her use of her credit and debit card, which left her without access to funds while she was abroad.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1473417.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.