Santander UK Plc
Financial Ombudsman decision DRN-1448584 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Tue Jul 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
Santander correctly continued to apply the fee.Charges and fees
I cannot reasonably criticise Santander for recording this information on his credit file.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1448584.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.