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Mercedes-Benz Financial Services UK Limited

Financial Ombudsman decision DRN-1435821 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

When dealing with a customer in financial difficulty or facing default lenders are required to follow rules which are set out in the Consumer Credit Sourcebook (CONC) issued by the Financial Conduct Authority. CONC 7.3 requires a business to treat customers who are in arrears fairly. And apply forbearance and due consideration.Treatment in financial difficulty

Arrange to have the record of default removed from Mr H’s credit file.Credit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1435821.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.