Capital One (Europe) plc

Financial Ombudsman decision DRN-1433544 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Jun 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Support for vulnerable customers

In the Ombudsman’s words

declined his card twice when making a purchaseCard dispute or chargeback

exacerbated the inconvenience and upset he had experiencedSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1433544.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.