Halifax Limited

Financial Ombudsman decision DRN-1426705 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr L complains that Bank of Scotland plc (trading as Halifax) unfairly declined his application for his joint mortgage to be transferred into his sole name.Mortgage administration

Mr L has also complained about the way Halifax dealt with his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1426705.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.