National Westminster Bank Plc

Financial Ombudsman decision DRN-1406809 Upheld

Upheldoutcome, as published by the Ombudsman

£50,000redress stated in the decision

Thu Apr 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

NatWest agreed to remove the default dated 31 May 2018 and this would be replaced with fully satisfied. But Mr B remained unhappy, so he brought the complaint to our service.Charges and fees

Mr B has complained that National Westminster Bank Plc has incorrectly applied adverse information on his credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1406809.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.