HSBC Bank plc

Financial Ombudsman decision DRN-1401346 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Mr N and Mrs V are unhappy that they paid an early repayment charge (“ERC”) when they redeemed their HSBC UK Bank Plc mortgage. They say they were in financial difficultiesTreatment in financial difficulty

Mr N and Mrs V are unhappy that they paid an early repayment charge (“ERC”) when they redeemed their HSBC UK Bank Plc mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1401346.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.