Capital One (Europe) plc

Financial Ombudsman decision DRN-1400209 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Jun 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

he called Capital One to make a chargeback claimCard dispute or chargeback

Capital One attempted to call Mr B a few days later, on two consecutive days. And both times, the calls were made during the timeframe Mr B said he wasn't available to take calls.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1400209.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.