Santander UK Plc
Financial Ombudsman decision DRN-1394534 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jun 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
a chargeback claim he raised regarding a payment to a merchant I shall call POF.Card dispute or chargeback
Mr C complains about the service he received from Santander UK Plc (Santander) following a chargeback claimComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1394534.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.