TSB Bank plc

Financial Ombudsman decision DRN-1378142 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Aug 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mrs B is concerned that when TSB charged fees on her bank account that this put her into financial difficulties, which she thinks TSB could have done more to help her with.Treatment in financial difficulty

Mrs B is unhappy that TSB Bank plc didn’t help her with her financial difficulties.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1378142.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.