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The Royal Bank of Scotland Plc

Financial Ombudsman decision DRN-1347070 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Bereavement and power of attorney

In the Ombudsman’s words

Banks have a duty to have robust strategies to safeguard customer accounts and their money – particularly when a customer is elderly and vulnerable.Support for vulnerable customers

I don’t consider the status of the POA Mr S1 holds in this case to be in question.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1347070.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.