Barclays Bank Plc
Financial Ombudsman decision DRN-1344749 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Oct 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Barclaycard said that it incorrectly recorded missed payments on Mr C’s credit file In October, November and December 2013Credit file reporting
Mr C adds that he was unhappy with the way that Barclaycard dealt with him when he complained.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1344749.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.