National Westminster Bank Plc

Financial Ombudsman decision DRN-1341307 Upheld

Upheldoutcome, as published by the Ombudsman

£700redress stated in the decision

Sun Jun 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

NatWest agreed to refund the unauthorised overdraft charge.Charges and fees

NatWest agreed it had made a mistake in clearing the cheques.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1341307.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.