Barclays Bank UK PLC

Financial Ombudsman decision DRN-1338629 Upheld

Upheldoutcome, as published by the Ombudsman

£2,000redress stated in the decision

Tue May 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Mr A has complained that Barclays has gone back on its agreement and as a result it continues to record mortgage arrears on his credit file.Credit file reporting

Mr A complains that Barclays Bank UK PLC has continued to record that his mortgage was in arrears despite an agreement to restructure his mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1338629.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.