National Westminster Bank Plc

Financial Ombudsman decision DRN-1322251 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Sun Jun 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

He says that NatWest didn’t deal with the complaint promptly and he feels they didn’t give it due attention.Card dispute or chargeback

NatWest accepted that their service hadn’t been up to the standard Mr W was entitled to expect when he raised the complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1322251.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.