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American Express Services Europe Limited

Financial Ombudsman decision DRN-1314214 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Miss H complains that American Express Services Europe Limited didn’t properly pursue a chargeback request on her behalf.Card dispute or chargeback

Amex recognised that this was a shortfall in service. And it paid Miss H £100 as a gesture of goodwill to reflect that.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1314214.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.