National Westminster Bank Plc

Financial Ombudsman decision DRN-1276734 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun May 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Our service does expect banks to act positively and sympathetically when someone’s having financial difficulties.Treatment in financial difficulty

Mr P complains about how much it’s costing him to have an overdraft with NatWest. He’s paying between £40 and £100 per month just for that borrowing.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1276734.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.