HSBC UK Bank Plc
Financial Ombudsman decision DRN-1251816 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jul 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
unhappy about the process followed by HSBC when they tried to change their buy to let mortgage product and the repayment typeMortgage administration
HSBC accepts that its service wasn’t good enough, that it issued product offers which didn’t match the application made and it didn’t process the application correctly.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1251816.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.