TSB Bank plc

Financial Ombudsman decision DRN-1247266 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

it’s started to charge him for his account earlier than it shouldCharges and fees

Mr B complains that, although TSB Bank plc had agreed to extend his student account in 2016, it hadn’t actually done so.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-1247266.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.